Refund and Returns Policy

Family Trailers llc: Refund and Return Policy

Effective Date: November 3, 2025

At Family Trailers llc, our commitment is to ensure every customer is fully satisfied with their purchase. This policy outlines how returns, exchanges, and refunds are handled, ensuring full compliance with Google Merchant Center’s policies for a transparent and secure shopping experience.

MANDATORY BUSINESS CONTACT INFORMATION

• Company: Family Trailers llc

• Email: contact@familytrailersllc.com

• Phone: +1 970 347 0055

• Physical Address: 4802 E. Hillsborough Ave, Tampa, FL 33610

• Website: https://familytrailersllc.com

• Business Hours: Monday – Friday, 9 AM – 5 PM EST

1. RETURN & REFUND POLICY SUMMARY

• Return Window: You may request a return within 30 calendar days of the date of delivery.

• Refund Method: Refunds are issued to the original payment method used at checkout.

• Time to Refund: Once the returned item is received and verified, we will process the refund within 7 business days. Note: Your bank or credit card provider may take an additional 3-5 business days to post the funds to your account.

2. RETURN ELIGIBILITY AND CONDITION

• Items must be unused, in their original, resellable condition, and include all original packaging, manuals, and accessories.

• Returns that do not meet these conditions may be subject to a partial refund based on any loss in value, or may be refused.

Non-Returnable Items: The following items are considered Final Sale (non-returnable) unless they are defective or not as described:

• Custom or built-to-order trailers and equipment.

• Clearance and final-sale items (labeled as such on the product page).

• Hazardous or special-handling materials.

3. RETURN SHIPPING COSTS & FEES

• Our Error (Damaged, Defective, Wrong Item): We will cover the full cost of return shipping. We will provide a pre-paid shipping label.

• Buyer’s Remorse (Change of Mind): The buyer is responsible for arranging and paying for the return shipping costs.

• Restocking Fee: A restocking fee will not apply to standard returns unless explicitly stated on the product page before you complete the purchase.

4. HOW TO REQUEST A RETURN (REQUIRED ACTION)

1. Initiate Contact: Contact us at contact@familytrailersllc.com or +1 970 347 0055 within the 30-day window.

2. Provide Details: Include your order number, the product name, and the specific reason for the return. Include photos if the item was damaged or defective.

3. Authorization: Our support team will reply within 48 business hours with a Return Authorization Number (RA#) and detailed shipping instructions.

4. Returns sent without a valid RA# may be significantly delayed or refused.

5. EXCHANGES AND CANCELLATIONS

• Exchanges: If an item arrives defective or damaged, we will arrange a prompt replacement at no cost to you once the defect is verified.

• Cancellations: Orders may be canceled for a full refund at any time before the order has shipped. Once an order has shipped, it must follow the return process outlined above.

• 6 Restocking Fee:

  All approved returns for standard items are subject to a 15% restocking fee, deducted from the refund total.
  This fee covers inspection, processing, repackaging, and administrative costs. The restocking fee does not apply if the return is due to our error or a verified product defect.

7. INTERNATIONAL SALES (Taxes and Duties)

• Sales tax collected at checkout will be refunded automatically on approved returns.

• International duties or import fees are the buyer’s responsibility and are